A very little problem though, since inexpensive USB adapters and cables are readily available, should you need a new one. Thus, you cannot replace the cable if you damage it. However, the five foot long white cable is permanently attached to the wall plug end. But if you’re not able to find an original replacement adapter, any high power USB supply with a micro USB jack works too. So we cover the Google Home Mini power adapter specs and details for this wall supply. If privacy and security is your concern, we put together a guide to maximizing your Google Home privacy settings without sacrificing performance here.The AC adapter shipped with the Google Home Mini smart speaker is a typical medium-current USB supply. If you're having other issues with your Google Home device, here's our guide to troubleshooting the most common problems. Note that this replacement process is only for Google Home smart speakers that are suffering from a specific, terminal issue that cannot be resolved with settings or software. Google says you should get the replacement five to seven days after it receives your bricked device. If, however, you bought your Google Home speaker from a third-party retailer like Amazon, Walmart or Best Buy, you're going to have to return the speaker before Google sends you a new one. Google will ship a replacement to you in the next day or two as well as send an email with a postage-paid mailing label and instructions for returning the defective device. If you qualify for a replacement device and you purchased your Google Home directly from the Google Store, you're in luck.
#Google home apower serial number
In the dialogue under Tell us about your issue, type "Google Home won't factory reset."ĩ. Once you're chatting with Google support, answer their questions about your device and when prompted email them the images you took of the device, its serial number and the receipt. Choose which device you're having the issue with from the Which device do you need help with? drop-down menu.ħ. (If you'd prefer to talk it out over the phone, tap Call back to leave your callback number and skip ahead to Step 9.)Ħ. Under Select your support option, tap Speakers and Displays.Ĥ. Tap the three stacked horizontal line menu in the upper left corner and then tap Contact us.ģ. From your computer or mobile device, head to the Google Nest support page.Ģ.
#Google home apower how to
Here's how to contact support for the Google Home and Google Nest devices.ġ.
You can call but it may be just as easy to chat online. If all you get when you try to factory reset your Google Home speaker is one green and three white lights, there's a good chance the only fix is a replacement. Or borrow a second set of hands for help.Ĥ. If you have it, pull out your purchase receipt and take a picture of that too. This one might be tricky, as you'll have to use one hand to press the factory reset button on the base of the speaker while you take the photo with the other hand. Take another photo of the green light the device displays during factory reset. Next, take a photo of the four white lights on your device.ģ. On the Google Home, it's on the base, in the center, under the words "Made in China." For the Google Home Mini or Nest Mini, it's embossed along the edge of the base after "Made in China." To save you some time later, take a photo of the serial number too, so you can refer back to it easily.Ģ. Write down your device's 10-digit alphanumeric serial number. Next, gather some infoīefore you contact Google, you can do a few things to make the conversation go as smoothly as possible.ġ. You can check out our Google Home troubleshooting guide for other ways to solve other common problems.
Continue to hold till you hear a sound that confirms the device is reset.
If successful, the device will start the reset process. Continue to hold till you hear a three-tone chime confirming the device is resetting.įor a Google Home Mini ( $64 at Walmart) first generation, press and hold the factory reset button below the power cord on the bottom of the Mini. If successful, the device will begin to reset after 5 second. If you have the second-generation Google Nest Mini ( $25 at Crutchfield), switch off the mic (it's on the side near the power port) and then press and hold the center of the Mini. If successful, your device will confirm it's resetting. If you have a Google Home, press and hold the microphone mute on the back of the speaker for about 15 seconds to reset. On the first-generation Google Home Mini, the reset button is on the base, near the power port.
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